Xbox

Returns: Available with eligible physical products purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer receives the product. Not available for purchases by reseller customers. Limited to 5 physical product returns total per eligible customer per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies. See applicable Microsoft Terms of Sale for more information.

Low Price Promise: Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Business, commercial, and reseller customers not eligible. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per item. Price adjustments apply only to purchase price and do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.