Four people sitting in an office setting in a meeting utilising various Surface devicesFour people sitting in an office setting in a meeting utilising various Surface devicesFour people sitting in an office setting in a meeting utilising various Surface devicesFour people sitting in an office setting in a meeting utilising various Surface devicesFour people sitting in an office setting in a meeting utilising various Surface devices

Protect your investment in Surface

Every Surface comes with a warranty. To maximise your Surface investment, extend your warranty protection; and avoid unplanned expenses.


Warranty Information

For your peace of mind, every Surface comes with a minimum of 1-year Microsoft Hardware Limited Warranty.1 Your warranty coverage includes mechanical breakdown,2 advanced exchange service,3 technical support6 (90 days of software and one year of hardware telephone support), and prepaid return shipment. Your Surface protection starts on the day of purchase. To maximize the life of your Surface investment, you can extend and expand coverage by choosing a plan that fits your needs and your expected lifecycle on your device.


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Protect

Safeguard your Surface investment.

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Secure

More control over your security.

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Respond

Get teams back up and running quickly.

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Support

Access to resources when you need them.

  • Mechanical breakdown – Cover your devices against unintentional mechanical failure.2
  • Accidental Damage – Cover your device against damage caused by accidents, including cracked screens, spills and power surges.2

  • Drive Retention – Retain the SSD from your device during a service event, empowering you with more control over your security. You will receive an exchange device which includes a new SSD, and there will be no fee when you return the damaged device without its original SSD.5

  • Advanced Exchange3 – A replacement device will be shipped to your premises before you return the defective device.

  • Learn how to plan, deploy and manage Microsoft Surface devices.
  • Review your Microsoft Warranty and Protection Plan Terms & Conditions.
  • Deploy Microsoft Surface Diagnostic Toolkit for Business.

Surface Laptop and 2-in-1sSurface StudioSurface Hub 2S
Microsoft Service Plans features and coverage
Microsoft Extended Hardware Service Microsoft Extended Hardware Service Plus Microsoft Complete for Business Microsoft Complete for Business Plus
Sold SeparatelySold SeparatelySold SeparatelySold Separately
Duration: Up to 2, 3, or 4 yearsDuration: Up to 2, 3, or 4 yearsDuration: Up to 2, 3, or 4 yearsDuration: Up to 2, 3, or 4 years
Available within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchase
Prepaid return shipmentPrepaid return shipmentPrepaid return shipmentPrepaid return shipment
Includes:
  • Mechanical breakdown2
  • Advanced Exchange3
  • Software and hardware telephone support6 for the duration of your plan
Includes:
  • Mechanical breakdown2
  • Advanced Exchange3
  • Software and hardware telephone support6 for the duration of your plan
  • Next Business Day Replacement4
  • Drive (SSD) Retention5
Includes:
  • Mechanical breakdown2
  • Advanced Exchange3
  • Software and hardware telephone support6 for the duration of your plan
  • Accidental damage2
Includes:
  • Mechanical breakdown2
  • Advanced Exchange3
  • Software and hardware telephone support6 for the duration of your plan
  • Accidental damage2
  • Next Business Day Replacement4
  • Drive (SSD) Retention5
A woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tablet

Ready to buy Surface devices?

Contact a Microsoft authorised reseller for pricing on devices and protection plans. Resellers will also help you deploy and manage Surface for your business.

Where to buy
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Surface is designed for hybrid work

Find hybrid work solutions for your employees wherever they work. Stay secure and get it all done with Surface devices.

Learn more about hybrid work solutions
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IT Pro resources

Learn how to plan, deploy and manage Microsoft Surface and Surface Hub devices.

Learn more
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Support for Business

Need some help with your Surface? Surface Support is here around the clock to get you back on track.

learn more
Disclaimers
  • 1 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, Microsoft Limited Hardware Warranty covers your device for one year from the date of original purchase from Microsoft or an authorized reseller. Restrictions apply. Please refer to Microsoft Limited Hardware Warranty & Agreement.
  • 2 Additional extended coverage for mechanical breakdown and accidental damage protection is available through the purchase of Microsoft protection plans. If the plan provides additional Mechanical Breakdown coverage, that coverage begins upon expiration of the manufacturer’s original warranty and continues for the remainder of the term shown on the Holder’s Proof of Purchase. Accidental damage protection begins immediately upon purchase. Restrictions apply, for all Protection Plans, please reference the terms and conditions for the limit of liability and the applicable exclusions of the Protection Plan.
  • 3 Advanced Exchange Service is available at no additional charge with the Microsoft Limited Hardware Warranty for the following business devices: Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Laptop Go, Surface Laptop Go 2, Surface Go 2, Surface Go 3, Surface Book 3, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro X, Surface Pro 9, and Surface Laptop Studio. Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
  • 4 Next Business Day Replacement claims authorization must be fulfilled prior to the applicable cut-off period to benefit from this service. In addition, the Next Day Business Replacement service is only valid from Monday through Friday, excluding standard public holidays.
  • 5 Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications sheet on the Product Description Page. SSD is only removable by skilled technicians following Microsoft’s instructions. Microsoft is not liable for any damage sustained. Further, any resulting damage will not be covered under the Microsoft Limited Hardware warranty or Protection Plans.
  • 6 With your purchase of a Surface device or any of the Microsoft protection plans, you also receive telephone support at no additional cost during local business hours.
Footnotes
  • Microsoft Protection Plans must be purchased for the device within 45 days of the original device purchase.
  • For all Protection Plans, please reference the T&Cs for the limit of liability and the applicable exclusions of the Protection Plan .
  • Microsoft Extended Hardware Service, Microsoft Extended Hardware Service Plus, Microsoft Complete for Business and Microsoft Complete for Business Plus – These Protection Plans are classified as a service contract per local regulations.