Our low price promise
How to get our low price promise on your purchase
1. Place your order at Microsoft Store.
The date your item is delivered to your address is your delivery date.
2. Check the price within 30 days (60 days for Surface) of delivery date.
If we’ve lowered your item's price and it’s still in stock, your item is eligible for a price adjustment.*
3. Contact Microsoft Store Support to request a price adjustment.
We’ll check eligibility and credit your original payment method accordingly.
Microsoft Surface
Surface Pro 9
Originally From $999.99 now From $899.99
Surface Pro 9 gives you the tablet flexibility you want and the laptop performance and...Select Surface Pro 9 for more information.
Surface Laptop 5
Originally From $999.99 now From $899.99
Multitasking speed powered by 12th Gen Intel® Core™ i5/i7 processors built on the...Select Surface Laptop 5 for more information.
Surface Studio 2+
$4,499.99
Elevate your creativity with the most versatile all-in-one that gives you a large...Select Surface Studio 2+ for more information.
Surface Laptop Go 2
From $599.99
Sleek and portable, Surface Laptop Go 2 features a 12.4” vibrant touchscreen and great...Select Surface Laptop Go 2 for more information.
Surface Pro 8
Originally From $1,099.99 now From $899.99
Unlock more possibilities than ever with the Pro designed for a Pro like you. The...Select Surface Pro 8 for more information.
Surface Laptop 4
Originally From $999.99 now From $699.99
Style and speed. Stand out on HD video calls backed by Studio Mics. Capture ideas on...Select Surface Laptop 4 for more information.
Surface Laptop Studio
Originally From $1,599.99 now From $1,399.99
Set your imagination free on the most powerful Surface Laptop, designed to light up...Select Surface Laptop Studio for more information.
Surface Go 3
From $399.99
The most portable Surface touchscreen 2-in-1 is perfect for your everyday tasks...Select Surface Go 3 for more information.
Surface Pro 7+ and Surface Pro Type Cover Bundle
Originally From $1,229.99 now From $999.99
Our classic Surface Pro 2-in-1 design meets high-speed performance to give you premium...Select Surface Pro 7+ and Surface Pro Type Cover Bundle for more information.
Surface Pro X
Originally From $1,099.99 now From $799.99
Meet the totally mobile Pro. Always with you, instantly ready, and designed to light...Select Surface Pro X for more information.
Frequently asked questions
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The Microsoft Store Price Promise is Microsoft’s promise to you that if the price of a physical product you purchased from us drops at Microsoft Store within 30 days (60 days for Surface) of your delivery date, you will be eligible for a price adjustment.*
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You must request the price adjustment within 30 days (60 days for Surface) of your delivery date. * To be eligible for the price adjustment, your product must be in stock and the price reduced from what you paid. You’ll need to contact Microsoft Store Sales and Support with your order number. A credit will be provided to you using the same method of payment as you used for your original purchase.
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As long as your item is eligible, a credit will be provided to you in the same method of payment as you used for your original purchase.
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You should receive your credit in 2-3 business days.
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Yes, if you request the price adjustment within 30 days (60 days for Surface) of your delivery date, and otherwise meet the terms of the Microsoft Store Price Promise, you’re eligible for a Microsoft Store price promise adjustment. You’ll need to contact Microsoft Store Sales and Support with your order number. A credit will be provided to you using the same method of payment as you used for your original purchase, in this case Klarna.
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Yes, you can receive a price adjustment for up to five eligible items per order, as long as your items are in stock, you request the price adjustment within the required time frame, and otherwise meet the terms of the Microsoft Store Price Promise.*
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No, only products in stock at the time you contact Microsoft Store Sales and Support are eligible for a Microsoft Store Price Promise adjustment.
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No, there is a maximum of one price adjustment per item.
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Physical products purchased from Microsoft Store are eligible for a price adjustment through Microsoft Store Sales and Support, as long as you request the price adjustment within 30 days (60 days for Surface) of your delivery date and otherwise meet the terms of the Microsoft Store Price Promise.* The Microsoft Store Price Promise does not apply to digital products.
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Yes, as long as you request the price adjustment within 30 days (60 days for Surface) of your delivery date, and otherwise meet the terms of the Microsoft Store price promise, you’re eligible for a Microsoft Store price promise adjustment. You’ll need to contact Microsoft Store Sales and Support with your order number. A credit will be provided to you using the same method of payment as you used for your original purchase.
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Yes, only products purchased from Microsoft Store are eligible for a price adjustment through Microsoft Store Price Promise.
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No, we’re unable to contact you if your price drops. If you see your item’s price has dropped within 30 days (60 days for Surface) of your delivery date, and otherwise meet the terms of the Microsoft Store Price Promise, please contact Microsoft Store Sales and Support at 877-696-7786. Please have your order number available. A credit will be provided to you using the same method of payment as you used for your original purchase.
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Yes, physical products purchased after being pre-ordered are eligible for a price adjustment through the Microsoft Store Price Promise just as any other physical product purchase. A credit will be provided to you using the same method of payment as you used for your original purchase once your product has been fulfilled.
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Microsoft Store is here to answer your questions about our products or services. You can contact us at 877-696-7786. if you need to speak with our customer service team. For help in American Sign Language, visit our ASL Support page.
Why buy from Microsoft Store
From free shipping and returns to expert assistance, we’re here to help you do more with best-in-class devices, software, games, and resources.
Free 2-3 day shipping
Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.
60-day free returns
Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
Flexible payment options
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Our 60-day low-price promise
If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.
- Returns: Available with eligible physical products purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer receives the product. Not available for purchases by reseller customers. Limited to 5 physical product returns total per eligible customer per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies. See applicable Microsoft Terms of Sale for more information.
- Low Price Promise: Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Business, commercial, and reseller customers not eligible. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per item. Price adjustments apply only to purchase price and do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.